Words of the Week – lessons learned
Reflecting on lessons learned (image: Krassy Can Do It)
Lessons learned, also called key learnings, happen at the end of a project, event, calendar year or fiscal year. Lessons learned provide an opportunity to reflect, and determine what was done well as well as what could be improved going forward. People present lessons learned at meetings or brainstorming sessions; you can also do them for personal review (e.g. after an interview).
A manager might say, “I want to get the ball rolling on 2010 Business Planning. Will you work with the Consumer Insights department to present the past year’s Lessons Learned?”